Thank you for choosing XTRAHIVE! We strive to provide you with the best digital products and services. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when purchasing from us.
Digital Products Policy
Since XTRAHIVE offers digital products (mockups, presets, templates, fonts, and photo effects), all sales are final and non-refundable. Once a product is downloaded, it cannot be returned or refunded. This is because digital products cannot be physically returned, and their usage cannot be revoked once accessed.
Eligibility for Refunds
Refunds may be considered only in the following exceptional circumstances:
- Duplicate Purchase: If you accidentally purchase the same product twice, contact us within 7 days for a refund of the duplicate transaction.
- Technical Issues: If you are unable to download or access a product due to a technical issue on our end, and we are unable to resolve it within a reasonable time.
- Incorrect Product: If you receive a product that is significantly different from its description on our website.
To request a refund, please contact us at info@xtrahive.com within 7 days of your purchase. Include your order number, the issue details, and any supporting evidence (e.g., screenshots).
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind or dissatisfaction with the product.
- Failure to read the product description or compatibility requirements before purchasing.
- Inability to use the product due to lack of technical knowledge or software compatibility issues.
- Downloading and using the product before requesting a refund.
How to Request a Refund
If you believe you are eligible for a refund, follow these steps:
- Contact us at info@xtrahive.com within 7 days of your purchase.
- Provide your order number, product name, and a detailed explanation of the issue.
- If your request is approved, we will process the refund within 7-10 business days.
Refund Processing
Approved refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: info@xtrahive.com
Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.